Frequently Asked Questions

Frequently asked questions. If your questions weren’t answered, contact us here

1. **Detail Matters**

Capture relevant images of your merchandise, craft a precise and comprehensive description, and complete all sections in your profile. These steps will enable your customers to gain a deeper understanding of both you and your product.

2. **Ensure a Secure Transaction**

Recognize that people are wary of making prepayments; therefore, we strongly discourage requesting them. Collaborate with delivery services that permit buyers to pay upon inspecting the product to ensure it meets their expectations.

3. **Maintain Communication**

Avoid keeping potential buyers waiting for your responses. Stay online or utilize Boost Packages to receive SMS notifications promptly whenever new messages come in.

4. **Monitor Your Reputation**

Encourage customers to provide feedback on their experiences with you. Accumulating positive reviews enhances your reputation, increasing the likelihood of attracting more buyers.

  1. Please be patient as your ad undergoes review. Our moderators may be inspecting your advertisement, and it should appear in search results within a few hours.
  2. Keep an eye on your inbox, where you will receive a notification once your ad is live. If any edits are necessary, we will provide specific instructions.
    Note: If you make changes to your ad, it will go through the review process again and won't be visible in search results during this time.
    To monitor the statuses of all your ads or make edits, log in to your Kaka account and select "My Adverts."